Overview

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused, unwashed and in the same condition that you received it. It must also be in the original packaging.

If you want to return your ordered items, please contact us by email sales@scandiflick.eu. We are happy to help and guide you to right direction.

To complete your return, we often require a receipt or proof of purchase.

What happens after Scandi Flick partner has received my return?

Once your return is received and inspected, we will send you an email to notify you that us or our partner has received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your debit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@scandiflick.eu.

Sale items

Some sale items cannot be refunded (.e.g. Outgoing products)

Exchanges

Products can normally be exchanged free of charge.

Shipping returns

To return your product, contact us first. Customer satisfaction is highly valued at Scandi Flick Shop and therefore we aim to always cover your return shipping cost. There are still certain cases in which the customer is responsible for return cost which is the same as at the time of ordering the product.

Depending on where you live, the time it takes for your exchanged product to reach you may vary.

Need help?

Contact us at sales@scandiflick.eu for questions related to refunds and returns.