Refund and Returns Policy | Scandi Flick Shop

Overview

To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it. It must also be in its original packaging.

Made-to-order products, such as fender flares, are only returnable in cases of broken parts or clear defects.

If you wish to return items, please contact us at sales@scandiflick.eu. We’re happy to help and guide you through the process.

To complete your return, we might require a receipt or proof of purchase.

What happens after we or our partner has received your return?

Once your return is received and inspected, we will send you an email to notify you that us or our partner has received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your debit card or original method of payment, within 1-7 days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

If refund is not yet transferred, contact us via email sales@scandiflick.eu.

If everything is done correctly by us, you should then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us again at sales@scandiflick.eu. We will figure it out!

Sale items

All sale items are also refundable, with a few exceptions like outgoing products. How can a customer know if a product is outgoing?: It is always clearly visible on the product page.

Exchanges

Products can normally be exchanged free of charge.

Shipping returns

To return your product, contact us first via email sales@scandiflick.eu. You will be replied within 24 hours. If not, please send a second email.

Customer satisfaction is highly valued at Scandi Flick Shop and therefore we aim to always cover your return shipping cost. There still might be certain cases in which the customer is responsible for return costs.

Depending on where you live, the time it takes for your exchanged product to reach you may vary.

Return Instructions

As seen above, always contact via email before returning your item or items. However, this is how the return is normally goes:

Shipping Label: After contacting us via email, your shipping label should have been sent to you in a separate email from UPS. Please check your inbox or spam folder.

Prepare the Package: Print the label, attach it securely to your return package, and ensure the item is properly packed to avoid damage during transit.

Drop-off: Take the package to your nearest UPS Access Point. You can easily locate the closest Access Point using Google Maps or the UPS website.

No Printer? No Problem!: If you don’t have access to a printer, many UPS locations can print the shipping label for you. Simply show them the PDF containing the barcode from your phone or other device.

Timing: You can drop off the package at your convenience, but within seven days after receiving the return label from UPS.

For legal reasons, the delivery address has to be shown on site. It is:

Turku-Viipurintie 59 a4

21500, Piikkiö, Finland.